ModernWorks is offering Services to the Client, including long distance phone services and/or VoIP services.

By this Agreement, the Client agrees to subscribe to the Service(s), and ModernWorks agrees to provide the Service subject to the terms and conditions in this Agreement.

Services and Equipment provided by ModernWorks under this agreement may be used for lawful purposes only.

The Client is responsible for ensuring that any service provided by the Client through the use of the Services provided by ModernWorks satisfies the terms and conditions in this agreement and all other applicable regulations (i.e. CRTC regulations and applicable legislation).

ModernWorks reserves the right to not enable the Client’s Account and Services until full payment is received from the Client.

ModernWorks remains the sole owner of the phone and VoIP services, including all telephone numbers, and numbers and addresses for other Services (i.e. IP addresses etc.) that relate to the provisioning of the VoIP service. The Client maintains the right to port the numbers that they are using to another service provider. This right is provided by law.

This agreement becomes effective on the date that the Client’s Account is activated.

The Client is responsible for proper access and ethical use and agrees to obey rules and regulations of system/service usage as may be imposed by ModernWorks.

The Client will indemnify ModernWorks and compensate for any loss and harm suffered by improper or abusive use of the Services.

The Client is responsible for all charges for Services subscribed to, regardless of who used the Services. The Client is solely responsible in the event of charges arising from the fraudulent use of Service and/or Equipment by a third party.

The Client will use the phone services only for “voice”. No modem connection will be allowed.

ModernWorks offers 911 emergency services to our clients. The Client is responsible for providing an accurate service address to ModernWorks.

Fax calls on ModernWorks VoIP network are not supported by our technical support services.

ModernWorks will not provide access and Services to any Client that does not provide accurate account and billing information.

ModernWorks reserves the right to change conditions and terms of this service agreement by notifying the Client in writing or by email at least 30 days in advance of the effective date of the change. By using the service after the effective date, the Client agrees with the new terms and conditions. If the Client does not agree with the new terms and conditions, the Client may cancel this agreement by giving ModernWorks proper written notice, 15 days in advance of the effective date.

ModernWorks reserves the right to revoke access to Clients for fraudulent use and/or abusive conduct of the services or for non-payment of the service.

ModernWorks will not be responsible for charges that the Client may incur through the improper use of Services.

ModernWorks does not warrant that the Services will be uninterrupted, error free or that the functions will meet the specific requirements of the Client.

Maintenance work on the SIP Trunk infrastructure will be completed between 12:00AM and 7:00AM.

ModernWorks will not be liable for any damages incurred in connection with the use or inability to use the services.

ModernWorks is not responsible for the quality of the phone lines and Services or any connection problems or other issues caused by the Services provided.

ModernWorks will not reimburse or credit the Client if the Client wishes to cancel his/her service or if ModernWorks revokes access for fraudulent or abusive use or non-payment. The balance of the prepaid account is not refundable at any time.

ModernWorks will not reimburse or credit any charges that the Client may have if the service is down.

Payment for Services provided by ModernWorks may be made in the form of Visa, MasterCard, direct deposit, and cheque only.

Charges billed will be deemed to be correct if not disputed by the Client within 10 days of the invoiced or charged date.

LNP Fee: $35.00/DID. This is the fee for porting a telephone number to the ModernWorks service. A discounted fee may apply to porting multiple numbers in the same instance.

Port Cancellation: If you decide to cancel the porting of a number, a cancellation fee of $125 will be charged if the port has already been submitted to the porting database.

By paying the invoice for the mentioned service, the Client agrees that his/her contract is renewed automatically for the period equivalent to the amount paid.

The customer may request to select a DID from our list of vanity DIDs. A fee will be charged at the current rate to manually provision each vanity DID service.

If the client cancels their service, the balance of the prepaid account is not refundable or transferable.

The client must provide to ModernWorks written notice of cancellation of service, via email or otherwise, 30 days before the cancellation date.