Customer Success Stories

For over two decades, hundreds of businesses have trusted ModernWorks with their telecommunication needs. Our long-lasting customer relationships are built on our ability to streamline and lower communication costs with tailored VoIP solutions, backed by fast and personalized technical support that ensures business continuity.

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Our Clients

4,000+

Happy Users

18

Years of Service

4.5★
Customer Review

HBS wanted to partner with a company with similar values. ModernWorks won the business based on their reputation for having knowledgeable staff and stellar customer service. ModernWorks provides excellent support coupled with incredibly short service response times. They are genuinely interested in providing a custom solution and follow-up support based on our requirements.
Kevin Andrew
Manager - IT, Hamilton Builders' Supply
As a customer of ModernWorks, we have peace of mind knowing our telecom system is covered by a "one-stop" support and service. As well, there is comfort in knowing that automated nightly backup of our systems' setup and data is happening, and that ModernWorks has a "crash kit" available for very quick recovery should a major malfunction arise.
Rob Smith
Director, Document Imaging Partners
Excellent service. Quick and reliable service with easy access to a technician makes my job a whole lots easier. Thank you.






Chris Lind
Dispatcher, Enviro-Eze Transport
GPMS offers a full range of management services to the condominium community to stay competitive. GPMS selected ModernWorks as our new telecom provider because of their reputation for providing outstanding service while delivering a superior solution at a great price. ModernWorks provides excellent service, aggressive pricing and a feature-rich solution.
Mariusz Pental
President, Guardian Property Management Services
Being a customer of ModernWorks has allowed our internal IT department to no longer worry about our phone system. Where we used to spend hours moving phone lines, performing programming changes, or even just provisioning lines, is now a matter of a few minutes to open up a support ticket. In short, I have and will continue to highly recommend ModernWorks.

Matt Crape
IT Manager, The C3 Group
Great customer service, extremely quick to jump on a submitted ticket and complete. Had to add a new employee phone extension, troubleshooted over the phone to change phone's IP address. ModernWorks was very helpful.




Darren DeCaire
CFO, Phelps Homes

Case Study: Orion Cordage Inc.

Orion Cordage

https://orioncordage.com/

Industry

Manufacturing

Locations

Ontario, Canada &

Maine, USA

Challenge

Poor call quality and disconnected communication systems between facilities

Solution

Hosted VoIP with proprietary routers for quality assurance

The Challenge

Orion Cordage, a manufacturer of rope products with facilities in Ontario, Canada and Maine, USA, was operating with two separate telecom providers, functioning as two distinct companies from a telecommunications perspective. They were experiencing significant call quality issues that were affecting their operations and customer service.

ModernWorks Solution

In 2012, ModernWorks tested their Internet connection in Ontario and implemented our ER100 edge router, specifically designed to provide business-quality telephone calls across the Internet, regardless of the Internet Service Provider.

Utilizing our Hosted VoIP service, Orion Cordage began experiencing business quality telephone calls within their Ontario facility and with external parties, while enjoying free technical support from ModernWorks.

In 2016, Orion Cordage decided to bring their U.S. facility into the ModernWorks Hosted VoIP solution. We tested the Internet connection in Maine and implemented our ER150 edge router to resolve their call quality issues. Maine was seamlessly added to the same Hosted VoIP system that was running Ontario.

Key Results

  • Orion Cordage is now running a single telecommunications system spanning 2 countries. This enables internal extension-to-extension dialing between sites.
  • Free calling between locations, eliminating international charges
  • Single unified voicemail system across all locations
  • Consolidated telecom under one provider with a single bill
  • Reduced number of telephone numbers required to be published

Orion Cordage has since expanded their Hosted VoIP solution by adding several remote home office users and a remote sales office in Halifax, Nova Scotia, experiencing the benefits of a modern telecom solution that transcends geographical boundaries.

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