About ModernWorks

ModernWorks was founded in 2007 with a clear mission: to provide enterprise-grade voice solutions to small and medium-sized businesses at affordable prices. What began as a small team of telecommunications experts has grown into a respected industry leader serving clients across Ontario.

Throughout our 18-year history, we’ve consistently stayed ahead of industry trends, transitioning from traditional PBX systems to cutting-edge VoIP and cloud-based solutions. Today, ModernWorks is a trusted provider of managed voice solutions to 4,000+ users across hundreds of businesses, from small local companies to multi-location enterprises with complex communication needs.

Our Team

Piyush Kunnapallil

President
Piyush leads ModernWorks with the goal of bringing enterprise-grade voice solutions to small businesses across Canada. He previously served as a Director at Samsung Electronics, where for 16 years he managed and developed the printer, IT and electronics businesses.

Derek Woolcott

Tech Operations Supervisor
Derek oversees all technical operations, bringing extensive experience in Cloud PBX, SIP Trunking, network engineering and telecommunications infrastructure.

Richard Morand

Sales Manager
Richard leads new business development for the company with over 15 years of experience in telecom sales and client relationship management.

Sherrie Thorne

Project Manager
Sherrie ensures smooth delivery of all services, with her background in project management to keep projects running efficiently.

Joseph Hynes

Tech Support
Joseph brings technical expertise and a customer-first approach to solving client technical issues.

Stanley Lui

IT Engineer
Stanley brings IT expertise to manage internal infrastructure and a customer-first approach to solving client technical issues.

Our Core Values

Customer First

We prioritize our customers’ needs above all else, working tirelessly to ensure their satisfaction and success.

Technical Excellence

We maintain the highest standards in technical implementation and constantly update our knowledge and skills.

Integrity

We operate with transparency and honesty in all our business dealings and communications.

Reliability

Our customers can count on us for consistent, dependable service they can trust day after day.

Do What You Say You're Going to Do

We communicate clearly and effectively and consistently follow through on our commitments.

Contact Us

Existing Clients

We’re here to support your business communications needs. Get in touch with our team through any of the following channels:

  • Phone Support
    519-489-7209 (Press 2)
    Available 24/7 for urgent issues
  • Email
    support@modernworks.ca
    Response within 2 business hours
  • Client Portal
    Log in to manage your account and submit tickets
  • Office Hours
    Monday - Friday: 8:30 AM – 5:00 PM EST
  • Head Office
    Modernworks Inc.
    11B Paulander Drive
    Kitchener, ON, N2M 5B6

New Clients

We serve businesses across Canada with customized voice solutions that reduce costs and improve reliability.

Request a FREE cost saving analysis by filling out the form below: