Certified Technical Personnel
ModernWorks does not utilize outsourced technical support. All installation work and technical support is provided by qualified, certified technical personnel.
Annual maintenance agreements may be purchased for Toshiba and SIPWorks telephone systems. These agreements are far more cost effective than having a member of your staff maintain your telephone system.
- Toshiba Break/Fix agreements
- SIPWorks Basic -remote backup, software updates, monitoring
- SIPWorks Standard- remote backup, software updates, monitoring plus system adds, moves, and changes
ModernWorks utilizes a secure ticketing system and provides multiple options for contacting our technical support team 24/7.
- Telephone – triaged call queue with <1 minute wait time
- Web interface – secure login
- Email – automatically creates a ticket
- Standard Business Hours: Mon-Fri 8:30AM to 5:00PM EST
- After Hours Emergency Support
Call 519-489-7209 and select OPTION 2 for support 24/7.
ModernWorks support staff follow a strict protocol of only performing work requested by authorized contacts. If an unauthorized person requests work, our staff will require an authorized contact to approve the request. System security is important to us.